Terms of service

1. Seller

SANI WHOO
Owner: Sanaz Hughes
Schildgenweg 21
51149 Cologne
Germany

(hereinafter referred to as the “Seller”)

2. Scope

These General Terms and Conditions apply to all contracts concluded between the Seller and customers for the purchase of goods through the online shop at www.saniwhoo.com.

The offer is directed exclusively at consumers.

Individual agreements take precedence over these General Terms and Conditions.

3. Subject Matter of the Contract

The Seller offers jewelry and gift vouchers. Jewelry may be made or personalized according to the customer’s individual specifications.

Delivery is made by a shipping service provider to the delivery address provided by the customer.

4. Conclusion of the Contract

The products displayed in the online shop do not constitute a legally binding offer but an invitation to submit an order.

By completing the checkout process, the customer submits a binding offer to purchase the goods contained in the shopping cart.

The contract is concluded once the Seller accepts the order by sending an order confirmation by email.

Payment is due immediately upon conclusion of the contract.

5. Prices and Payment

All prices shown are total prices.

The Seller’s supplies are exempt from VAT under Section 19 of the German Value Added Tax Act (UStG). VAT is therefore not shown separately.

Any applicable shipping costs are shown separately during the checkout process.

The available payment methods are displayed at checkout.

6. Delivery and Shipping

Delivery is made to the delivery address provided by the customer.

Delivery within Germany usually takes 2–5 business days, unless a different delivery time is stated on the respective product page. This delivery time includes both processing or production time and shipping time.

International delivery times vary depending on the destination country and are shown at checkout.

Applicable shipping costs are displayed during the checkout process. Further information about shipping costs and the countries we currently serve can be found in our Shipping Policy.

If an order is returned for reasons attributable to the customer, for example because an incorrect delivery address was provided, the customer is responsible for the cost of reshipping the order.

7. Right of Withdrawal

Consumers generally have a statutory right of withdrawal for distance contracts.

The right of withdrawal does not apply in particular to goods that are not prefabricated and for the production of which an individual selection or specification by the customer is decisive, or which are clearly tailored to the customer’s personal needs. This applies in particular to appropriately personalized jewelry.

Further information regarding the right of withdrawal, how to exercise it, and the electronic withdrawal function provided in the online shop can be found in the separate Withdrawal Policy.

8. Voluntary Courtesy Policy for Personalized Jewelry

Regardless of the statutory right of withdrawal, the Seller may voluntarily offer goodwill solutions for personalized jewelry.

Following prior agreement with the Seller, these may include a one-time size adjustment, an exchange, or store credit.

Where no statutory right of withdrawal applies to a personalized item, there is no entitlement to a refund of the purchase price under this voluntary courtesy policy.

For an exchange or store credit, the jewelry must generally be returned unworn, undamaged, and complete.

The customer is responsible for return shipping costs unless otherwise agreed.

These services are offered voluntarily and do not create a statutory entitlement.

9. Statutory Warranty Rights

Statutory warranty rights apply.

In the event of defective or damaged goods, these statutory rights remain unaffected by the voluntary courtesy policy described above.

10. Liability

The Seller is fully liable in cases of intent and gross negligence and in cases involving injury to life, body, or health.

In cases of slight negligence, the Seller is liable only for breaches of essential contractual obligations and only to the extent of the foreseeable damage typical for the contract.

11. Contract Language and Applicable Law

The contract language is German.

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.

12. Consumer Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

The former EU Online Dispute Resolution platform is no longer referenced because it was discontinued in 2025.

13. Final Provisions

If individual provisions of these General Terms and Conditions are or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

Last updated: 25 September 2026